Mystery Shopper Program

Does your company live up to your customers’ expectations?  Does your company truly want to know how you are doing in meeting your goals?  These are questions we recently asked ourselves.  As a Boston moving company, we are committed to being the best in the industry.  So, we decided to take action and we have put a Mystery Shopper Program into place.  We want to make sure that we are living up to our motto “relax, and get moving” so we can assure to our clients that our employees truly will reduce the amount of stress during their move as promised.  So, what is a Mystery Shopper Program?  Let me explain.  Mystery Shopping is a tool used to assess quality of service and to obtain specific information about a company’s products and services that they offer.  A Mystery Shopper poses as a customer and goes through the sales process at your company.   Then the Mystery Shopper provides you with detailed reports, a score, and comments about the experience they had with your company.  Humboldt looks at this program as an opportunity for our employees to see themselves from the customer’s point of view, which is a valuable learning experience and can help individuals improve.  Our goal is for employees to be able to discuss the results, and come up with ways to develop and continue our superior service and goal of relieving our customers’ stress.  We want this to be a positive experience for those involved, so we have implemented a reward program for employees who are evaluated by the Mystery Shopper.  Employees are evaluated based on criteria we believe they should meet in order to satisfy the needs of our clients and to reduce the stress of their move.   We are looking forward to getting the results and using them as a tool to improve our client services.  Here at Humboldt we are committed to customer satisfaction, and strive to live by our motto.  I believe we have a strong team here at our Boston moving company, and envision us going beyond the expectations of our clients.