When moving, customer experience is more important than customer service

We always hear various companies shouting from the rooftops that they are the best when it comes to customer service. We hear declarations like this. “We have the best customer service in the industry. No one beats our customer service.”

While many of these claims may in fact be true, there is much more to serving the customer than customer service.

Let’s be clear, customer service is a critical part of serving consumers just right. You as a consumer expect the best in customer service. And as a side note, we do believe at this moving company we have some of the best professionals leading our customer service team.

But they are part of a greater customer experience.

And we believe there is no greater test to an overall customer experience than when you are moving to a new home. You are going to be spending a lot of time with your movers and the overall experience should not only be a positive one but moving companies need to understand that it should be a stress-free experience as well.

What is involved in a great customer experience when hiring a moving company?

Communication at every stage

There is nothing worse than trying to get a call back from a company you are doing business with. It doesn’t matter if you’re using the services of a moving company, a general contractor, or any other business that has multiple touchpoints, you the customer should expect not only constant communication but prompt responses to your calls and questions.

But you should also expect a proactive approach to communication from your moving company. They should have a business practice of checking in with you at every critical stage of your move. You should not be left wondering how your move is going on their end. They should be updating you regularly.

Well trained moving crews

When you have hired the moving company, you should also expect the crew that has been assigned to your move is trained properly. You should not have to worry about whether your household items will get to your new home safely and you should never agonize about the items you have entrusted the moving company with being damaged. Having complete confidence in the professionals that are moving all your items goes a long way in having a stellar customer experience.

Compassionate employees

There are a whole host of reasons why you may be moving to a new home. Some of those could be happy occasions such as a new job or a promotion or even a new adventure with a better home. But many are forced to move for other reasons That can cause additional stress.

It doesn’t matter what the reason is. Everyone from the moving company from the top down should understand that compassion goes a long way in the overall customer experience. Moving can be stressful and if you spent any time on our blog you understand that we recognize this.

You should hire a moving company that understands that compassion at every stage of your move is one of the most important factors in not only lowering your stress but completing the positive overall customer experience.

If you are moving soon, find out just how focused Humboldt is on customer experience. Give our team a call today!