What Questions Should I Ask My Moving Company?

So guess what? Moving is stressful… As one of the oldest moving companies in Boston, we have seen countless families do well on moving day and we have seen others that might not have had a great experience. So it is important to find a moving company that you know will get the job done and more importantly, one that you can trust. Listed here are some questions that we believe every customer should ask their moving company. Are you bonded or insured? What is your DOT number? These are legal requirements that every moving company should have. What Quality organizations are you tied to? (American Moving & Storage Associations ProMover and BBB are two such examples). Have the company’s crew and employees been background checked and drug tested? These people will be handling your most valuable items, so you need to be able to trust them. Ask for references to past similar moves. And lastly, to avoid the fly by night moving scams, it is important to ask how long the company has been in business. The next set of questions we suggest asking involve your move estimate. First. It is important to ask if the estimate is bound. This means that the price cannot change unless new services are added. If an estimate is not bound, the price may go up or down based on things like the weight of the shipment or the services on moving day. Is full valuation included on the estimate? Valuation is like insurance during the move. All movers are obligated to provide $.60 per pound valuation at no cost. Still, we like to recommend that it is always recommended that a shipper gets full valuation to insure protection against damage or loss. Some movers include full valuation and others don’t. It’s worth it to ask. Finally, ask what the delivery spread will be. No, this isn’t gambling…If you’re moving to a different state, for example, most companies may give a window of dates for delivery. It is important to take into account and understand if the move exceeds this timeframe, you may be charged additional temporary storage fees. Our own Jim Sullivan reminds us that “ultimately, it comes down to finding a moving company that you can trust. Moving is stressful and you want to make sure that the people that are handling your most valuable possessions are trustworthy and capable.” I had a chance to take some time with Jim and go over the things you need to ask your moving company. Take a quick look at the video: